Terms and conditions

Last updated: 11 November 2026

1. Who these terms are between

These terms apply to every quote we send and every piece of work we do. “WebProud”, “we” and “us” means WebProud, a UK web design studio contactable at info@webproud.co.uk. “You” means the person or business named on the quote. By accepting a quote, paying a deposit or asking us to start work, you agree to these terms. If a signed agreement between us says something different, the signed agreement wins on that point.

2. Quotes and what is included

• Our prices are fixed and written down before we start. The price on the quote is the price on the invoice, unless you ask for something outside the quote (see section 5).
• A quote is valid for 30 days. It lists the pages, features and services included; anything not listed is not included.
• Prices on this website, such as our plans and the estimator, are a guide. Your quote is the binding figure.
• Prices exclude VAT unless the quote says otherwise, and exclude third-party costs you choose to add (premium plugins, stock images, paid fonts, advertising spend) which we will always agree with you first.

3. Payment

• Website builds: a deposit of 50% secures your start date and is payable before we begin. The balance is due when the site is ready to go live, before launch. For larger projects we may agree staged payments instead, set out on the quote.
• Hosting, Care and other monthly plans: billed monthly in advance, starting on the day the site goes live or moves to us.
• Domains, SEO and other services: as stated on the quote. Domain registrations and renewals are payable in advance for the registration period.
• Invoices are due within 14 days unless the quote says otherwise. We accept bank transfer and card.
• If an invoice is more than 14 days overdue we may pause work and, for hosted sites, suspend hosting after giving you at least 7 days’ written notice. We may charge statutory interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998.
• Deposits are non-refundable once work has started, because they pay for time already spent and the slot held for you.

4. What we need from you

Good websites are a joint effort. To deliver on time we need you to:

• Provide the content, images, logins and feedback we ask for within a reasonable time, normally 5 working days of the request.
• Confirm that you own, or have permission to use, every image, piece of text, logo and brand element you give us. You are responsible for content you supply.
• Review and approve each stage when asked. Approval can be by email.
• Tell us promptly if something is wrong. We would much rather fix it during the project than after launch.

If a project stalls for more than 30 days waiting on you, we may invoice for the work completed so far and reschedule the remainder when you are ready. If it stalls for more than 90 days, we may treat the project as complete and invoice the balance.

5. Changes and extra work

Each quote includes a reasonable number of revision rounds at each stage (normally two). Small tweaks are part of the job and we do not count pennies. Larger changes, new pages or features not on the quote, or a change of direction after approval, are extra work. We will tell you before doing anything that costs more, quote a fixed price for it, and only proceed when you agree.

6. Timescales

We will give you an estimated timeline and keep you updated. Timelines depend on receiving content and approvals on time, so they are estimates, not guarantees. We are not liable for delays caused by late content, late feedback, third-party suppliers or events outside our control, but we will always tell you as soon as a date is at risk.

7. Launch and acceptance

Before launch you will see the complete site on a preview address. When you approve it, or when the site has been live for 14 days without you reporting a problem, the build is accepted. We fix genuine defects in our work that you report within 30 days of launch free of charge. Changes of mind, new content and new features are handled under section 5.

8. Ownership: it’s yours

• Once the final invoice for a build is paid, you own the website: the design, the content we wrote for you, and the code we wrote specifically for your site.
• Your domain name is registered in your name, or your company’s, never ours. We will give you the login.
• Open-source software (such as WordPress and its plugins) stays under its own licences. Third-party themes, plugins, fonts or images are licensed to you on their suppliers’ terms, which we will point you to.
• We keep the right to reuse general techniques, code snippets and know-how that are not specific to your business, and to show the finished site in our portfolio unless you ask us not to.
• Until the final invoice is paid, the website remains our property and we may take it offline.

9. Hosting and Care plans

• Hosting and Care are monthly rolling plans. Either of us can end them with one month’s written notice. There is no minimum term unless your quote says so.
• We aim to keep your site available at all times, and our UK hosting has strong uptime, but no host can promise 100%. We do not offer credits for short outages; if availability is persistently poor we will put it right or help you move at no charge.
• We take regular backups and keep them for the period stated on your plan. Backups are a safety net, not an archive: please keep your own copies of important files.
• Care plan time (for example, one hour a month on Care) is for small changes and does not roll over. Unused time expires at the end of each month.
• Your site may not be used for anything unlawful, for sending spam, or for content that could bring our servers into disrepute. We may suspend a site that breaches this, with notice where practical.
• If you leave us, we will provide a full copy of your site and help you move it. We do not charge for this where you are moving a site we built; migrating a site elsewhere may be quoted as a small fixed job.

10. Domains and email

Domain names are subject to the registry’s own rules (for example, Nominet for .uk domains). Registration and renewal fees are non-refundable once the registry has processed them. We set domains to auto-renew by default and will remind you before renewal; if a domain is allowed to lapse, we cannot guarantee it can be recovered. Email services from Google, Microsoft or similar are provided on those companies’ terms.

11. SEO and results

We build every site to be fast, accessible and ready for search engines, and our SEO service follows good practice. Search rankings, traffic and enquiries depend on many things outside our control, including competitors and search engine changes, so we do not guarantee specific positions or results. We will be honest about what is realistic and report plainly on what we have done.

12. Our liability

• We do our work with reasonable skill and care. If we get something wrong, our first obligation is to fix it.
• Our total liability to you for any claim arising from our work is limited to the amount you have paid us for the work in question in the 12 months before the claim.
• We are not liable for loss of profit, business, data or goodwill, or for any indirect loss, however it arises.
• Nothing in these terms limits liability for death, personal injury, fraud, or anything else the law does not allow us to limit.

13. Cancelling

• Before work starts: you may cancel a build within 14 days of paying the deposit for a full refund, provided we have not yet started.
• During a build: you may cancel at any time by email. We will invoice for work completed to date at the quoted rate, less the deposit, and hand over whatever has been produced.
• Monthly plans: one month’s notice, as in section 9.
• We may end a project if invoices go unpaid, if the relationship has broken down, or if you ask us to do something unlawful. We will refund any payment for work not yet done.

14. Confidentiality and data

We keep your business information, logins and customer data confidential and use them only to do the work you have asked for. Where we process personal data on your behalf (for example, enquiries stored on a site we host), we do so under your instructions and UK GDPR. Our own use of personal information is explained in our privacy policy. You are responsible for your own site’s privacy notice and cookie compliance; we will set up sensible defaults and advise.

15. General

• These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
• If any part of these terms is found to be unenforceable, the rest still applies.
• We may update these terms from time to time. The version on this page at the date of your quote applies to that work; changes to monthly plans take effect after one month’s notice.
• Nothing in these terms affects your statutory rights if you are a consumer.

Questions?

If anything here is unclear, ask before you sign. Email info@webproud.co.uk or use the contact form and we will reply within one working day.